A card was frozen. The account and card statuses were not changed—only the status value in the freeze_info object was changed.

Code — FRZN
Event trigger — The status value in the freeze_info object is changed to frozen by an internal process.
Processes — These processes contain the event trigger:
- Modify Status endpoint with type: 17
- Customer Service Tool
- Galileo-hosted cardholder website

Fields

All fields are strings. Your field names may vary. Default fields are included in the default webhook template. See Default and optional fields for more information.

Field	Default	Description
avail_cash		For debit accounts, the `open_to_buy` plus available overdraft. Example: `"143.11"`
avail_credit		For credit accounts, the available credit limit to spend. Example: `"432.00"`
balance_id	X	The balance ID, also called the `galileo_account_number`. Example: `"20211"`
cad	X	Galileo-generated card ID. Example: `"12534"`
ch_group_id		Corporate Hierarchy group identifier. Example: `"2544"`
credit_balance		For credit accounts, the total amount of unpaid purchases and advances. Example: `"325.00"`
freeze_beg_date		Start date for the card freeze. Example: `"2025-11-03"`
freeze_end_date		Expiry date for the card freeze. Example: `"2025-11-03"`
freeze_value		Freeze status. `Y` for frozen and `N` for unfrozen. Example: `"Y"`
msg_event_id	X	Unique Galileo-generated identifier for this message. Example: `"243693"`
msg_id		The four-letter code to identify this event. Example: `"FRZN"`
new_status	X	Card status code. See Card Statuses for possible values. Because freezing a card does not change its status, this status is the same as before the freeze. Example: `"N"`
open_to_buy	X	The available balance to spend. Example: `"500.00"`
opentobuy_ts		The exact date-time at which `open_to_buy` was captured. Format: `YYYY-MM-DD hh:mm:ss.ssssss` Example: `"2025-03-17 14:06:50.243654"`
pmt_ref_no	X	Galileo 12-digit payment reference number (PRN) for the account. Example: `"999101003022"`
prod_id	X	The product ID of the account. Example: `"1701"`
prog_id	X	The program ID of the account. Example: `"305"`
protected_pan_four		The last four digits of the PAN. Example: `"3523"`
timestamp	X	Date-time when this event was created in Mountain Standard Time (GMT -0700). Format: `YYYY-MM-DD hh:mm:ss MST` Example: `"2025-01-31 17:20:33 MST"`
type	X	The name of this event: `"frozen"`
user_data		Populated according to your use case and needs by arrangement with Galileo.

Example

# frozen example:
{
  "avail_cash": "143.11",
  "avail_credit": "432.00",
  "balance_id": "20211",
  "cad": "12534",
  "credit_balance": "325.00",
  "freeze_beg_date": "2025-11-03",
  "freeze_end_date": "2025-11-03",
  "freeze_value": "Y",
  "msg_event_id": "243693",
  "msg_id": "FRZN",
  "new_status": "N",
  "open_to_buy": "500.00",
  "opentobuy_ts": "2025-03-17 14:06:50.243654",
  "pmt_ref_no": "999101003022",
  "prod_id": "1701",
  "prog_id": "305",
  "protected_pan_four": "3523",
  "timestamp": "2025-01-31 17:20:33 MST",
  "type": "frozen"
}