Customer profile information was changed in the Customer Service Tool.

This event is triggered by address, phone, and email changes only when ADRC: addr_chg, PHCH: phone_changed, and ECHG: email_addr_change are not set up.

Code — PCHG
Event trigger — One of these fields changes:
- First name, middle name, last name
- Date of birth
- Address fields (unless ADRC is set up)
- Home phone, mobile phone, other phone (unless PHCH is set up)
- Email (unless ECHG is set up)
Process — This process contains the event trigger:
- Customer Service Tool

Fields

All fields are strings. Your field names may vary. Default fields are included in the default webhook template. See Default and optional fields for more information.

Field	Default	Description
avail_cash		For debit accounts, the `open_to_buy` plus available overdraft. Example: `"143.11"`
avail_credit		For credit accounts, the available credit limit to spend. Example: `"432.00"`
balance_id	X	The balance ID, also called the `galileo_account_number`. Example: `"20211"`
cad		Galileo-generated card ID. Example: `"12534"`
ch_group_id		Corporate Hierarchy group identifier. Example: `"2544"`
credit_balance		For credit accounts, the total amount of unpaid purchases and advances. Example: `"325.00"`
firstname	X	Current first name of the account holder. Example: `"Mary"`
lastname	X	Current last name of the account holder. Example: `"Jones"`
msg_event_id	X	Unique Galileo-generated identifier for this message. Example: `"243693"`
msg_id		The four-letter code to identify this event. Example: `"PCHG"`
open_to_buy	X	The available balance to spend. Example: `"500.00"`
opentobuy_ts		The exact date-time at which `open_to_buy` was captured. Format: `YYYY-MM-DD hh:mm:ss.ssssss` Example: `"2025-03-17 14:06:50.243654"`
pmt_ref_no	X	Galileo 12-digit payment reference number (PRN) for the account. Example: `"999101003022"`
prod_id	X	The product ID of the account. Example: `"1701"`
prog_id	X	The program ID of the account. Example: `"305"`
timestamp	X	Date-time when this event was created in Mountain Standard Time (GMT -0700). Format: `YYYY-MM-DD hh:mm:ss MST` Example: `"2025-01-31 17:20:33 MST"`
type	X	The name of this event: `"profile_changed"`
user_data		Populated according to your use case and needs by arrangement with Galileo.

Example

# profile_changed example:
{
  "avail_cash": "143.11",
  "avail_credit": "432.00",
  "balance_id": "20211",
  "cad": "12534",
  "ch_group_id": "2544",
  "credit_balance": "325.00",
  "firstname": "Mary",
  "lastname": "Jones",
  "msg_event_id": "243693",
  "msg_id": "PCHG",
  "open_to_buy": "500.00",
  "opentobuy_ts": "2025-03-17 14:06:50.243654",
  "pmt_ref_no": "999101003022",
  "prod_id": "1701",
  "prog_id": "305",
  "timestamp": "2025-01-31 17:20:33 MST",
  "type": "profile_changed"
}