lost/stolen card with replacement

A card was marked lost or stolen, and a replacement card will be issued. See the Lost, Stolen, or Damaged Cards guide for more information.

  • CodeLSCR
  • Event trigger — The card status is updated to L or S, and it triggers the replacement operation.
  • Processes — These processes contain the event trigger:
    • Modify Account or Card Status endpoint with one of these type values:
      • 3 — Lost, with replacement
      • 4 — Stolen, with replacement
    • Customer Service Tool


All fields are strings. Your field names may vary.

Field Required Description
balance_id X

The balance ID, also called the galileo_account_number. Example: "20211"

cad X

Galileo-generated card ID. Example: "12534"


Unique Galileo-generated identifier for this message. Example: "243693"

open_to_buy X

The available balance to spend. Example: "500.00"

pmt_ref_no X

Galileo 12-digit payment reference number (PRN) for the account. Example: "155101003022"

prod_id X

The product ID of the account. Example: "1701"

prog_id X

The program ID of the account. Example: "305"

protected_pan_four X

The last four digits of the PAN. Example: "3523"

timestamp X

Date-time when this event was created in Mountain Standard Time (GMT -0700). Format: YYYY-MM-DD hh:mm:ss MST Example: "2023-01-29 17:20:33 MST"

type X

The name of this event: "lost/stolen card with replacement"


Populated according to your use case and needs by arrangement with Galileo.


# lost/stolen card with replacement example:
  "balance_id": "20211",
  "cad": "12534",
  "msg_event_id": "243693",
  "open_to_buy": "500.00",
  "pmt_ref_no": "155101003022",
  "prod_id": "1701",
  "prog_id": "305",
  "protected_pan_four": "3523",
  "timestamp": "2023-01-29 17:20:33 MST",
  "type": "lost/stolen card with replacement"