A card was unfrozen. The account and card statuses were not changed—only the status value in the freeze_info object was changed. This event is sent only when a card is explicitly unfrozen by the processes listed below: it is not sent when a freeze expires.

  • CodeUFRZ
  • Event trigger — The status value in freeze_info is changed to unfrozen by an internal process.
  • Processes — These processes contain the event trigger:
    • Modify Status endpoint with type: 18
    • Customer Service Tool
    • Galileo-hosted cardholder website


All fields are strings. Your field names may vary. Default fields are included in the default webhook template. See Default and optional fields for more information.

Field Default Description

For debit accounts, the open_to_buy plus available overdraft. Example: "143.11"


For credit accounts, the available credit limit to spend. Example: "432.00"

balance_id X

The balance ID, also called the galileo_account_number. Example: "20211"

cad X

Galileo-generated card ID. Example: "12534"


For credit accounts, the total amount of unpaid purchases and advances. Example: "325.00"


Expiry date for the card freeze. Example: "2025-11-03"


Freeze status. Y for frozen and N for unfrozen. Example: "N"

msg_event_id X

Unique Galileo-generated identifier for this message. Example: "243693"


The four-letter code to identify this event. Example: "UFRZ"

new_status X

Card status code. See Card Statuses for possible values. Because unfreezing a card does not change its status, this status is the same as before unfreezing the card. Example: "N"

open_to_buy X

The available balance to spend. Example: "500.00"


The exact date-time at which open_to_buy was captured. Format: YYYY-MM-DD hh:mm:ss.ssssss Example: "2025-03-17 14:06:50.243654"

pmt_ref_no X

Galileo 12-digit payment reference number (PRN) for the account. Example: "999101003022"

prod_id X

The product ID of the account. Example: "1701"

prog_id X

The program ID of the account. Example: "305"


The last four digits of the PAN. Example: "3523"

timestamp X

Date-time when this event was created in Mountain Standard Time (GMT -0700). Format: YYYY-MM-DD hh:mm:ss MST Example: "2025-01-31 17:20:33 MST"


The name of this event: "unfrozen"


Populated according to your use case and needs by arrangement with Galileo.


# unfrozen example:
  "avail_cash": "143.11",
  "avail_credit": "432.00",
  "balance_id": "20211",
  "cad": "12534",
  "credit_balance": "325.00",
  "freeze_end_date": "2025-11-03",
  "freeze_value": "N",
  "msg_event_id": "243693",
  "msg_id": "UFRZ",
  "new_status": "N",
  "open_to_buy": "500.00",
  "opentobuy_ts": "2025-03-17 14:06:50.243654",
  "pmt_ref_no": "999101003022",
  "prod_id": "1701",
  "prog_id": "305",
  "protected_pan_four": "3523",
  "timestamp": "2025-01-31 17:20:33 MST",
  "type": "unfrozen"