A customer failed Galileo's integrated ID verification process. The account status has been changed to the value specified in TIDST (default: F).

Code — FTID
Event trigger — Galileo's integrated ID verification process returns a Failed verdict.
Processes — These processes contain the event trigger:
- Program API endpoints:
- Galileo-hosted cardholder website
- Customer Service Tool

Fields

All fields are strings. Your field names may vary. Default fields are included in the default webhook template. See Default and optional fields for more information.

Field	Default	Description
balance_id	X	The balance ID, also called the `galileo_account_number`. Example: `"20211"`
cad	X	Galileo-generated card ID. Example: `"12534"`
ch_group_id		Corporate Hierarchy group identifier. Example: `"2544"`
msg_event_id		Unique Galileo-generated identifier for this message. Example: `"243693"`
msg_id		The four-letter code to identify this event. Example: `"FTID"`
pmt_ref_no	X	Galileo 12-digit payment reference number (PRN) for the account. Example: `"999101003022"`
prod_id	X	The product ID of the account. Example: `"1701"`
prog_id	X	The program ID of the account. Example: `"305"`
timestamp	X	Date-time when this event was created in Mountain Standard Time (GMT -0700). Format: `YYYY-MM-DD hh:mm:ss MST` Example: `"2025-01-31 17:20:33 MST"`
type	X	The name of this event: `"fail_id"`

Example

# fail_id example:
{
  "balance_id": "20211",
  "cad": "12534",
  "ch_group_id": "2544",
  "msg_event_id": "243693",
  "msg_id": "FTID",
  "pmt_ref_no": "999101003022",
  "prod_id": "1701",
  "prog_id": "305",
  "timestamp": "2025-01-31 17:20:33 MST",
  "type": "fail_id"
}