These are the possible values for status_reason in DDSE: direct_deposit_switch_event when status: failed.
| Reason | Description |
|---|---|
account-lockout | The account is locked out; most likely there are too many failed attempts. |
account-setup-incomplete | The account holder's account setup is not complete and will require additional information from the user. |
account-unusable | The account holder's bank account is unusable for the selected product. |
bad-credentials | Either the username or password was incorrect. |
connection-error | A network error occurred. |
distribution-not-supported | The account did not support the distribution, for example, the account holder requested to add an account for a percentage of their paycheck, but can only do fixed amounts and remainder/net balance. |
enrolled-in-paycard | The account holder is enrolled in a paycard program instead of direct deposit via their bank. |
expired | The account holder's password has expired and they must create a new one. |
product-not-supported | The account did not support the product. |
routing-number-not-supported | The account did not support the routing number entered. |
session-timeout | The session timed out. |
system-unavailable | The system was unavailable, for example, the site is undergoing maintenance or it is outside the window of scheduled availability for the site. |
transaction-pending | There is a transaction in progress. Only one transaction may be run at a time. |
unknown-failure | Unexpected error. |
user-abandon | The account holder was asked a multi-factor authentication question but did not answer the question. |
work-status-terminated | The task could not be completed because the account holder's employment has been terminated. |