The investigation of a disputed transaction has been completed. The verdict is contained in the decision field, and if the case was not decided in the account holder's favor, the deny_reason is populated.

Code — DSIC
Event trigger — The dispute investigation is finished.

Fields

All fields are strings. Your field names may vary. Default fields are included in the default webhook template. See Default and optional fields for more information.

Field	Default	Description
ch_group_id		Corporate Hierarchy group identifier. Example: `"2544"`
claim_id	X	Also called the `case_no`, this is the `caseId` that was returned by Create Case. Example: `"23082102254C"`
claim_reason	X	The reason for the claim. See Dispute Claim Reasons for valid values. Example: `"ATMDep"`
decision	X	The final resolution of the dispute. Valid values: `Denied` — Dispute not settled in cardholder's favor. `NeverPosted` — Dispute on a pending authorization that never settled. `Pay` — Dispute settled in cardholder's favor. `WriteOffPay` — Amount written off and awarded to cardholder.
deny_reason	X	If `decision: Denied`, the reason for the denial. See Dispute Deny Reasons for valid values. Example: `"DuplicateDispute"`
dispute_amount	X	The current amount in dispute, including any recoveries or adjustments. Example: `"60.00"`
dispute_id	X	Dispute-system `transactionId`, as returned by Get Transactions. Example: `"23082103202D"`
investigation_complete_dt	X	The date on which the claim investigation was finalized. YYYY-MM-DD hh:mm:dd Example: `"2027-10-11 16:04:23"`
legacy_dispute_id		The `dispute_id` generated by the Galileo system. Example: `"2039475"`
msg_event_id		Unique Galileo-generated identifier for this message. Example: `"243693"`
msg_id		The four-letter code to identify this event. Example: `"DSIC"`
network	X	See Dispute events network codes for possible values. Example: `"VIS"`
pmt_ref_no	X	Galileo 12-digit payment reference number (PRN) for the account. Example: `"999101003022"`
prod_id	X	The product ID of the account. Example: `"1701"`
prog_id	X	The program ID of the account. Example: `"305"`
settle_detail_id	X	ID that maps back to the settlement record for the transaction. Example: `"13354855"`
timestamp	X	Date-time when this event was created in Mountain Standard Time (GMT -0700). Format: `YYYY-MM-DD hh:mm:ss MST` Example: `"2025-01-31 17:20:33 MST"`
type	X	The name of this event: `"dispute_investigation_completed"`

Example

# dispute_investigation_completed example:
{
  "claim_id": "23082102254C",
  "claim_reason": "ATMDep",
  "decision": "Denied",
  "deny_reason": "DuplicateDispute",
  "dispute_amount": "60.00",
  "dispute_id": "23082103202D",
  "investigation_complete_dt": "2027-10-11 16:04:23",
  "legacy_dispute_id": "2039475",
  "msg_event_id": "243693",
  "msg_id": "DSIC",
  "network": "VIS",
  "pmt_ref_no": "999101003022",
  "prod_id": "1701",
  "prog_id": "305",
  "settle_detail_id": "13354855",
  "timestamp": "2025-01-31 17:20:33 MST",
  "type": "dispute_investigation_completed"
}