A PIN was changed by the Customer Service Tool, Galileo-hosted cardholder website, or IVR (automated phone system). The PNCH: system_pin_change event is sent at the same time as this event. This event is not sent when a PIN is set for the first time.

For PIN changes that are staged by the direct render or direct POST procedures, see agserv_PIN_change_success.

  • CodePINC
  • Event trigger — The card's PIN change is successfully staged.
  • Processes — These processes contain the event trigger:
    • Customer Service Tool
    • Galileo-hosted cardholder website
    • Automated phone system (IVR)


All fields are strings. Your field names may vary.

Field Required Description
balance_id X

The balance ID, also called the galileo_account_number. Example: "20211"


Galileo-generated card ID. Example: "12534"


Unique Galileo-generated identifier for this message. Example: "243693"

open_to_buy X

The available balance to spend. Example: "500.00"

pmt_ref_no X

Galileo 12-digit payment reference number (PRN) for the account. Example: "155101003022"

prod_id X

The product ID of the account. Example: "1701"

prog_id X

The program ID of the account. Example: "305"

timestamp X

Date-time when this event was created in Mountain Standard Time (GMT -0700). Format: YYYY-MM-DD hh:mm:ss MST Example: "2023-01-29 17:20:33 MST"

type X

The name of this event: "PIN_changed"


Populated according to your use case and needs by arrangement with Galileo.


# PIN_changed example:
  "balance_id": "20211",
  "cad": "12534",
  "msg_event_id": "243693",
  "open_to_buy": "500.00",
  "pmt_ref_no": "155101003022",
  "prod_id": "1701",
  "prog_id": "305",
  "timestamp": "2023-01-29 17:20:33 MST",
  "type": "PIN_changed"