A PIN change was staged by the Customer Service Tool, Galileo-hosted cardholder website, or IVR (automated phone system). The PNCH: system_pin_change event is sent at the same time as this event to indicate that the PIN change was successful.

For PIN changes that are staged by the direct render or direct POST procedures, see agserv_PIN_change_success.

Code — PINC
Event trigger — The card's PIN change is successfully staged.
Processes — These processes contain the event trigger:
- Customer Service Tool
- Galileo-hosted cardholder website
- Automated phone system (IVR)

Fields

All fields are strings. Your field names may vary. Default fields are included in the default webhook template. See Default and optional fields for more information.

Field	Default	Description
avail_cash		For debit accounts, the `open_to_buy` plus available overdraft. Example: `"143.11"`
avail_credit		For credit accounts, the available credit limit to spend. Example: `"432.00"`
balance_id	X	The balance ID, also called the `galileo_account_number`. Example: `"20211"`
cad		Galileo-generated card ID. Example: `"12534"`
ch_group_id		Corporate Hierarchy group identifier. Example: `"2544"`
credit_balance		For credit accounts, the total amount of unpaid purchases and advances. Example: `"325.00"`
msg_event_id		Unique Galileo-generated identifier for this message. Example: `"243693"`
msg_id		The four-letter code to identify this event. Example: `"PINC"`
open_to_buy	X	The available balance to spend. Example: `"500.00"`
pmt_ref_no	X	Galileo 12-digit payment reference number (PRN) for the account. Example: `"999101003022"`
prod_id	X	The product ID of the account. Example: `"1701"`
prog_id	X	The program ID of the account. Example: `"305"`
timestamp	X	Date-time when this event was created in Mountain Standard Time (GMT -0700). Format: `YYYY-MM-DD hh:mm:ss MST` Example: `"2025-01-31 17:20:33 MST"`
type	X	The name of this event: `"PIN_changed"`
user_data		Populated according to your use case and needs by arrangement with Galileo.

Example

# PIN_changed example:
{
  "avail_cash": "143.11",
  "avail_credit": "432.00",
  "balance_id": "20211",
  "cad": "12534",
  "ch_group_id": "2544",
  "credit_balance": "325.00",
  "msg_event_id": "243693",
  "msg_id": "PINC",
  "open_to_buy": "500.00",
  "pmt_ref_no": "999101003022",
  "prod_id": "1701",
  "prog_id": "305",
  "timestamp": "2025-01-31 17:20:33 MST",
  "type": "PIN_changed"
}