An account was closed in the Customer Service Tool. This event is not triggered by account closures that are performed by the Program API or on the Galileo-hosted cardholder website.

Code — ACCL
Event trigger — The account status is changed to one of these statuses:
- C — Closed
- Z — Closed without refund
Processes — These processes contain the event trigger:
- Account closure on the Account Info page in the Customer Service Tool
- Some charge-offs in the Customer Service Tool

Fields

All fields are strings. Your field names may vary. Default fields are included in the default webhook template. See Default and optional fields for more information.

Field	Default	Description
account_status	X	See Account Statuses for possible values. Example: `"N"`
avail_cash		For debit accounts, the `open_to_buy` plus available overdraft. Example: `"143.11"`
avail_credit		For credit accounts, the available credit limit to spend. Example: `"432.00"`
balance_id	X	The balance ID, also called the `galileo_account_number`. Example: `"20211"`
ch_group_id		Corporate Hierarchy group identifier. Example: `"2544"`
credit_balance		For credit accounts, the total amount of unpaid purchases and advances. Example: `"325.00"`
msg_event_id		Unique Galileo-generated identifier for this message. Example: `"243693"`
msg_id		The four-letter code to identify this event. Example: `"ACCL"`
open_to_buy	X	The available balance to spend. Example: `"500.00"`
pmt_ref_no	X	Galileo 12-digit payment reference number (PRN) for the account. Example: `"999101003022"`
prod_id	X	The product ID of the account. Example: `"1701"`
prog_id	X	The program ID of the account. Example: `"305"`
timestamp	X	Date-time when this event was created in Mountain Standard Time (GMT -0700). Format: `YYYY-MM-DD hh:mm:ss MST` Example: `"2025-01-31 17:20:33 MST"`
type	X	The name of this event: `"account_closed"`
user_data		Populated according to your use case and needs by arrangement with Galileo.

Example

# account_closed example:
{
  "account_status": "N",
  "avail_cash": "143.11",
  "avail_credit": "432.00",
  "balance_id": "20211",
  "ch_group_id": "2544",
  "credit_balance": "325.00",
  "msg_event_id": "243693",
  "msg_id": "ACCL",
  "open_to_buy": "500.00",
  "pmt_ref_no": "999101003022",
  "prod_id": "1701",
  "prog_id": "305",
  "timestamp": "2025-01-31 17:20:33 MST",
  "type": "account_closed"
}