An account was closed in the Customer Service Tool. This event is not triggered by account closures that are performed by the Program API or on the Galileo-hosted cardholder website.

  • CodeACCL
  • Event trigger — The account status is changed to one of these statuses:
    • C — Closed
    • Z — Closed without refund
  • Processes — These processes contain the event trigger:
    • Account closure on the Account Info page in the Customer Service Tool
    • Some charge-offs in the Customer Service Tool


All fields are strings. Your field names may vary.

Field Required Description
account_status X

See Account Statuses for possible values. Example: "N"


For debit accounts, the open_to_buy plus available overdraft. Example: "143.11"


For credit accounts, the available credit limit to spend. Example: "432.00"

balance_id X

The balance ID, also called the galileo_account_number. Example: "20211"


For credit accounts, the total amount of unpaid purchases and advances. Example: "325.00"


Unique Galileo-generated identifier for this message. Example: "243693"


The four-letter code to identify this event. Example: "ACCL"

open_to_buy X

The available balance to spend. Example: "500.00"

pmt_ref_no X

Galileo 12-digit payment reference number (PRN) for the account. Example: "155101003022"

prod_id X

The product ID of the account. Example: "1701"

prog_id X

The program ID of the account. Example: "305"

timestamp X

Date-time when this event was created in Mountain Standard Time (GMT -0700). Format: YYYY-MM-DD hh:mm:ss MST Example: "2023-01-29 17:20:33 MST"

type X

The name of this event: "account_closed"


Populated according to your use case and needs by arrangement with Galileo.


# account_closed example:
  "account_status": "N",
  "avail_cash": "143.11",
  "avail_credit": "432.00",
  "balance_id": "20211",
  "credit_balance": "325.00",
  "msg_event_id": "243693",
  "msg_id": "ACCL",
  "open_to_buy": "500.00",
  "pmt_ref_no": "155101003022",
  "prod_id": "1701",
  "prog_id": "305",
  "timestamp": "2023-01-29 17:20:33 MST",
  "type": "account_closed"