Create Case

Use the Create Case endpoint to initiate a dispute claim. A single claim may contain multiple disputed transactions. Call this endpoint when the account holder initiates a claim by clicking a "dispute a transaction" control on your interface.

This endpoint returns a case number (caseId) that you pass with all subsequent endpoint calls that are related to this dispute.

This endpoint is part of a conversational API—a series of endpoint calls that must be made in a certain order. For instructions see the Creating a Dispute guide.

See Global Response Statuses for status codes that are common across endpoints.

The table below lists status codes that apply to this specific endpoint.

Status codeDescription
1502-1Invalid customer ID
1502-2Invalid case ID or case ID returned no results
1502-3Error creating case
1502-5Invalid request {message}
1502-13Case ID references a case that is currently locked
1502-14Invalid request message
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