Get Case Reasons

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Availability

Galileo's Dispute API is still under development. The endpoint documentation will continue to change to reflect updated functionality.

Use the Get Case Reasons endpoint to retrieve the case reasons, which are questions and answers that you display to the account holder during the creation of a dispute case. The answers to these questions classify the type of dispute and provide a reason for the dispute. The case reasons are radio buttons so that the account holder can select only one option.

This endpoint is part of a conversational API—a series of endpoint calls that must be made in a certain order. For instructions see the Creating a Dispute guide.

See Global Response Statuses for status codes that are common across endpoints.

The table below lists status codes that apply to this specific endpoint.

Status codeDescription
1503-4Invalid case ID or case ID returned no results
1503-5Invalid request {message}
1503-6Error saving case
1503-13Case ID references a case that is currently locked
1503-14Invalid request message
1503-15This case is already resolved with status
1503-16This case has been submitted for processing and this action can no longer be performed
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