Get Case Reasons

Use the Get Case Reasons endpoint to retrieve the case reasons, which are questions and answers that you display to the account holder during the creation of a dispute case. The answers to these questions classify the type of dispute and provide a reason for the dispute. The case reasons are radio buttons so that the account holder can select only one option.

This endpoint is part of a conversational API—a series of endpoint calls that must be made in a certain order. For instructions see the Creating a Dispute guide.

See Global Response Statuses for status codes that are common across endpoints.

The table below lists status codes that apply to this specific endpoint.

Status codeDescription
1503-4Invalid case ID or case ID returned no results
1503-5Invalid request {message}
1503-6Error saving case
1503-13Case ID references a case that is currently locked
1503-14Invalid request message
1503-15This case is already resolved with status
1503-16This case has been submitted for processing and this action can no longer be performed
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