post https://example.com/getCaseReasons
Use the Get Case Reasons endpoint to retrieve the case reasons, which are questions and answers that you display to the account holder during the creation of a dispute case. The answers to these questions classify the type of dispute and provide a reason for the dispute. The case reasons are radio buttons so that the account holder can select only one option.
This endpoint is part of a conversational API—a series of endpoint calls that must be made in a certain order. For instructions see the Creating a Dispute guide.
- Previous endpoint: Create Case
- Next endpoint: Add Case Reasons
See Global Response Statuses for status codes that are common across endpoints.
The table below lists status codes that apply to this specific endpoint.
| Status code | Description |
|---|---|
| 1503-4 | Invalid case ID or case ID returned no results |
| 1503-5 | Invalid request {message} |
| 1503-6 | Error saving case |
| 1503-13 | Case ID references a case that is currently locked |
| 1503-14 | Invalid request message |
| 1503-15 | This case is already resolved with status |
| 1503-16 | This case has been submitted for processing and this action can no longer be performed |