Add Case Reasons

Use the Add Case Reasons endpoint to submit the account holder's answers to the case-reason questions while creating a dispute claim.

This endpoint is part of a conversational API—a series of endpoint calls that must be made in a certain order. For instructions see the Creating a Dispute guide.

See Global Response Statuses for status codes that are common across endpoints.

The table below lists status codes that apply to this specific endpoint.

Status codeDescription
1512-4Invalid case ID or case ID returned no results
1512-5Invalid request {message}
1512-7Case not resumed due to incomplete questionnaire
1512-13Case ID references a case that is currently locked
1512-14Invalid request message
1512-15This case is already resolved with status: {status}
1512-16This case has been submitted for processing and this action can no longer be performed.
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