Add Case Reasons

Use the Add Case Reasons endpoint to submit the account holder's answers to the case-reason questions while creating a dispute claim.

This endpoint is part of a conversational API—a series of endpoint calls that must be made in a certain order. For instructions see the Creating a Dispute guide.

Status CodeCode Description
1512-4Invalid caseId or caseId returned no result
1512-5Invalid Request:
1512-7Case not resumed due to incomplete questionnaire, message:
1512-13caseId references a case that is currently locked
1512-14Invalid request message
1512-15This case is already resolved with status:
1512-16This case has been submitted for processing and this action can no longer be performed.
-1System Failure encountered while processing request:
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