Add Case Reasons



The Dispute API is under development and will be generally available in 2025.

Use the Add Case Reasons endpoint to submit the account holder's answers to the case-reason questions while creating a dispute claim.

This endpoint is part of a conversational API—a series of endpoint calls that must be made in a certain order. For instructions see the Creating a Dispute guide.

Status codes

See Global Response Statuses for status codes that are common across endpoints.

The table below lists status codes that apply to this specific endpoint.

Status codeDescription
1512-4Invalid case ID or case ID returned no results
1512-5Invalid request {message}
1512-7Case not resumed due to incomplete questionnaire
1512-13Case ID references a case that is currently locked
1512-14Invalid request message
1512-15This case is already resolved with status: {status}
1512-16This case has been submitted for processing and this action can no longer be performed.
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