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dispute_created

A dispute was created with the Program API or the Customer Service Tool.

  • Code — DSCT
  • Event trigger — A dispute is created.
  • Processes — These processes contain the event trigger:

Fields

All fields are strings. Your field names may vary. Default fields are included in the default webhook template. See Default and optional fields for more information.

Field Default Description
dispute_amount X

The amount of the dispute. Example: "3245.22"
dispute_id X

Unique identifier for the dispute. Example: "12432"
dispute_notice_date X

Date on which the cardholder disputed the charge. Format YYYY-MM-DD hh:mm:ss Example: "2023-04-23 13:23:04"
dispute_rege_date X

Due date for a Regulation E dispute. Format YYYY-MM-DD hh:mm:ss Example: "2023-05-13 14:03:23"
msg_event_id

Unique Galileo-generated identifier for this message. Example: "243693"
msg_id

The four-letter code to identify this event. Example: "DSCT"
network X

See Dispute events network codes for possible values. Example: "VIS"
pmt_ref_no X

Galileo 12-digit payment reference number (PRN) for the account. Example: "155101003022"
prod_id X

The product ID of the account. Example: "1701"
prog_id X

The program ID of the account. Example: "305"
settle_detail_id X

ID that maps back to the settlement record for the transaction. Example: "13354855"
timestamp X

Date-time when this event was created in Mountain Standard Time (GMT -0700). Format: YYYY-MM-DD hh:mm:ss MST Example: "2023-01-29 17:20:33 MST"
type X

The name of this event: "dispute_created"

Example

# dispute_created example:
{
  "dispute_amount": "3245.22",
  "dispute_id": "12432",
  "dispute_notice_date": "2023-04-23 13:23:04",
  "dispute_rege_date": "2023-05-13 14:03:23",
  "msg_event_id": "243693",
  "msg_id": "DSCT",
  "network": "VIS",
  "pmt_ref_no": "155101003022",
  "prod_id": "1701",
  "prog_id": "305",
  "settle_detail_id": "13354855",
  "timestamp": "2023-01-29 17:20:33 MST",
  "type": "dispute_created"
}