A dispute was created with the Program API or the Customer Service Tool.
- Code —
DSCT
- Event trigger — A dispute is created.
- Processes — These processes contain the event trigger:
- Submit Case endpoint
- Customer Service Tool
Fields
All fields are strings. Your field names may vary.
Field | Required | Description |
---|---|---|
dispute_amount | X | The amount of the dispute. Example: |
dispute_id | X | Unique identifier for the dispute. Example: |
dispute_notice_date | X | Date on which the cardholder disputed the charge. Format |
dispute_rege_date | X | Due date for a Regulation E dispute. Format |
msg_event_id | Unique Galileo-generated identifier for this message. Example: |
|
msg_id | The four-letter code to identify this event. Example: |
|
network | X | See Events Network Codes for possible values. Example: |
pmt_ref_no | X | Galileo 12-digit payment reference number (PRN) for the account. Example: |
prod_id | X | The product ID of the account. Example: |
prog_id | X | The program ID of the account. Example: |
settle_detail_id | X | ID that maps back to the settlement record for the transaction. Example: |
timestamp | X | Date-time when this event was created in Mountain Standard Time (GMT -0700). Format: |
type | X | The name of this event: |
Example
# dispute_created example:
{
"dispute_amount": "3245.22",
"dispute_id": "12432",
"dispute_notice_date": "2023-04-23",
"dispute_rege_date": "2023-05-13",
"msg_event_id": "243693",
"msg_id": "DSCT",
"network": "V",
"pmt_ref_no": "155101003022",
"prod_id": "1701",
"prog_id": "305",
"settle_detail_id": "13354855",
"timestamp": "2023-01-29 17:20:33 MST",
"type": "dispute_created"
}