dispute_created

A dispute was created with the Program API or the Customer Service Tool.

  • CodeDSCT
  • Event trigger — A dispute is created.
  • Processes — These processes contain the event trigger:

Fields

All fields are strings. Your field names may vary.

Field Required Description
dispute_amount X

The amount of the dispute. Example: "3245.22"

dispute_id X

Unique identifier for the dispute. Example: "12432"

dispute_notice_date X

Date on which the cardholder disputed the charge. Format YYYY-MM-DD Example: "2023-04-23"

dispute_rege_date X

Due date for a Regulation E dispute. Format YYYY-MM-DD Example: "2023-05-13"

msg_event_id

Unique Galileo-generated identifier for this message. Example: "243693"

msg_id

The four-letter code to identify this event. Example: "DSCT"

network X

See Events Network Codes for possible values. Example: "V"

pmt_ref_no X

Galileo 12-digit payment reference number (PRN) for the account. Example: "155101003022"

prod_id X

The product ID of the account. Example: "1701"

prog_id X

The program ID of the account. Example: "305"

settle_detail_id X

ID that maps back to the settlement record for the transaction. Example: "13354855"

timestamp X

Date-time when this event was created in Mountain Standard Time (GMT -0700). Format: YYYY-MM-DD hh:mm:ss MST Example: "2023-01-29 17:20:33 MST"

type X

The name of this event: "dispute_created"

Example

# dispute_created example:
{
  "dispute_amount": "3245.22",
  "dispute_id": "12432",
  "dispute_notice_date": "2023-04-23",
  "dispute_rege_date": "2023-05-13",
  "msg_event_id": "243693",
  "msg_id": "DSCT",
  "network": "V",
  "pmt_ref_no": "155101003022",
  "prod_id": "1701",
  "prog_id": "305",
  "settle_detail_id": "13354855",
  "timestamp": "2023-01-29 17:20:33 MST",
  "type": "dispute_created"
}