Fields

All fields are strings. Your field names may vary. Default fields are included in the default webhook template. See Default and optional fields for more information.

Field	Default	Description
case_no	X	Identifier for the case this dispute belongs to. Example: `"23082102254C"`
ch_group_id		Corporate Hierarchy group identifier. Example: `"2544"`
dispute_amount	X	The amount of the dispute. Example: `"3245.22"`
dispute_id	X	Unique identifier for the dispute. Example: `"12432"`
ext_dispute_id	X	Dispute-system identifier for the disputed transaction. Example: `"23082103202D"`
extcustid		Identifier used to associate multiple accounts under the same customer. This identifier is supplied by the provider, not Galileo. Example: `"acv#-@45!sbsxm%-"`
msg_event_id		Unique Galileo-generated identifier for this message. Example: `"243693"`
msg_id		The four-letter code to identify this event. Example: `"DSCT"`
network	X	See Dispute events network codes for possible values. Example: `"VIS"`
pmt_ref_no	X	Galileo 12-digit payment reference number (PRN) for the account. Example: `"999101003022"`
prod_id	X	The product ID of the account. Example: `"1701"`
prog_id	X	The program ID of the account. Example: `"305"`
settle_detail_id	X	ID that maps back to the settlement record for the transaction. Example: `"13354855"`
timestamp	X	Date-time when this event was created in Mountain Standard Time (GMT -0700). Format: `YYYY-MM-DD hh:mm:ss MST` Example: `"2025-01-31 17:20:33 MST"`
type	X	The name of this event: `"dispute_created"`

Example

# dispute_created example:
{
  "case_no": "23082102254C",
  "dispute_amount": "3245.22",
  "dispute_id": "12432",
  "ext_dispute_id": "23082103202D",
  "extcustid": "acv#-@45!sbsxm%-",
  "msg_event_id": "243693",
  "msg_id": "DSCT",
  "network": "VIS",
  "pmt_ref_no": "999101003022",
  "prod_id": "1701",
  "prog_id": "305",
  "settle_detail_id": "13354855",
  "timestamp": "2025-01-31 17:20:33 MST",
  "type": "dispute_created"
}