A phone number was changed. When the Program API makes the change, this event is triggered when any value is passed for a parameter, even when the value is the same as the old value.

  • CodePHCH
  • Event trigger — One of these fields changes:
    • Primary phone
    • Other phone
    • Mobile phone
  • Processes — These processes contain the event trigger:
    • Update Account endpoint
    • Customer Service Tool
    • Galileo-hosted cardholder website


All fields are strings. Your field names may vary. Default fields are included in the default webhook template. See Default and optional fields for more information.

Field Default Description

For debit accounts, the open_to_buy plus available overdraft. Example: "143.11"


For credit accounts, the available credit limit to spend. Example: "432.00"

balance_id X

The balance ID, also called the galileo_account_number. Example: "20211"


Galileo-generated card ID. Example: "12534"

carrier_id X

Integer ID for the mobile carrier. Example: "23"


For credit accounts, the total amount of unpaid purchases and advances. Example: "325.00"

firstname X

Account holder's first name. Example: "Tom"

home_phone X

New home phone number. Example: "8015553234"

mobile_phone X

New mobile phone number. Example: "8015553768"


Unique Galileo-generated identifier for this message. Example: "243693"


The four-letter code to identify this event. Example: "PHCH"

old_home_phone X

Old home phone number. Example: "8015553076"

old_mobile_phone X

Old mobile phone number. Example: "8015553211"

old_other_phone X

Old other (secondary) phone number. Example: "8015558324"

open_to_buy X

The available balance to spend. Example: "500.00"

other_phone X

New other (secondary) phone number. Example: "8015553222"

pmt_ref_no X

Galileo 12-digit payment reference number (PRN) for the account. Example: "999101003022"

prod_id X

The product ID of the account. Example: "1701"

prog_id X

The program ID of the account. Example: "305"

timestamp X

Date-time when this event was created in Mountain Standard Time (GMT -0700). Format: YYYY-MM-DD hh:mm:ss MST Example: "2025-01-31 17:20:33 MST"

type X

The name of this event: "phone_changed"


Populated according to your use case and needs by arrangement with Galileo.


# phone_changed example:
  "avail_cash": "143.11",
  "avail_credit": "432.00",
  "balance_id": "20211",
  "cad": "12534",
  "carrier_id": "23",
  "credit_balance": "325.00",
  "firstname": "Tom",
  "home_phone": "8015553234",
  "mobile_phone": "8015553768",
  "msg_event_id": "243693",
  "msg_id": "PHCH",
  "old_home_phone": "8015553076",
  "old_mobile_phone": "8015553211",
  "old_other_phone": "8015558324",
  "open_to_buy": "500.00",
  "other_phone": "8015553222",
  "pmt_ref_no": "999101003022",
  "prod_id": "1701",
  "prog_id": "305",
  "timestamp": "2025-01-31 17:20:33 MST",
  "type": "phone_changed"