A phone number was changed. When the Program API makes the change, this event is triggered when any value is passed for a parameter, even when the value is the same as the old value.

  • CodePHCH
  • Event trigger — One of these fields changes:
    • Primary phone
    • Other phone
    • Mobile phone
  • Processes — These processes contain the event trigger:
    • Update Account endpoint
    • Customer Service Tool
    • Galileo-hosted cardholder website


All fields are strings. Your field names may vary.

Field Required Description

For debit accounts, the open_to_buy plus available overdraft. Example: "143.11"


For credit accounts, the available credit limit to spend. Example: "432.00"

balance_id X

The balance ID, also called the galileo_account_number. Example: "20211"


Galileo-generated card ID. Example: "12534"

carrier_id X

Integer ID for the mobile carrier. Example: "23"


For credit accounts, the total amount of unpaid purchases and advances. Example: "325.00"

firstname X

Account holder's first name. Example: "Tom"

home_phone X

New home phone number. Example: "8015553234"

mobile_phone X

New mobile phone number. Example: "8015553768"


Unique Galileo-generated identifier for this message. Example: "243693"


The four-letter code to identify this event. Example: "PHCH"

old_home_phone X

Old home phone number. Example: "8015553076"

old_mobile_phone X

Old mobile phone number. Example: "8015553211"

old_other_phone X

Old other (secondary) phone number. Example: "8015558324"

open_to_buy X

The available balance to spend. Example: "500.00"

other_phone X

New other (secondary) phone number. Example: "8015553222"

pmt_ref_no X

Galileo 12-digit payment reference number (PRN) for the account. Example: "155101003022"

prod_id X

The product ID of the account. Example: "1701"

prog_id X

The program ID of the account. Example: "305"

timestamp X

Date-time when this event was created in Mountain Standard Time (GMT -0700). Format: YYYY-MM-DD hh:mm:ss MST Example: "2023-01-29 17:20:33 MST"

type X

The name of this event: "phone_changed"


Populated according to your use case and needs by arrangement with Galileo.


# phone_changed example:
  "avail_cash": "143.11",
  "avail_credit": "432.00",
  "balance_id": "20211",
  "cad": "12534",
  "carrier_id": "23",
  "credit_balance": "325.00",
  "firstname": "Tom",
  "home_phone": "8015553234",
  "mobile_phone": "8015553768",
  "msg_event_id": "243693",
  "msg_id": "PHCH",
  "old_home_phone": "8015553076",
  "old_mobile_phone": "8015553211",
  "old_other_phone": "8015558324",
  "open_to_buy": "500.00",
  "other_phone": "8015553222",
  "pmt_ref_no": "155101003022",
  "prod_id": "1701",
  "prog_id": "305",
  "timestamp": "2023-01-29 17:20:33 MST",
  "type": "phone_changed"