This resource is used to retrieve the reason questionnaire for a given claim ID.
These are questions to display so the user can classify the type and reason for the claim. Since GFT now knows the customer account type and user type, it will return the appropriate questions.
This first question drives the core type of dispute, which is one of the following five:
-
I participated in this transaction, but there is a problem.
-
I did not participate in this transaction, and I did not authorize anyone else to participate in this transaction.
-
I had an issue while using my card at an ATM.
-
There is an issue with a convenience check.
-
There is an issue with a balance transfer.
-
The merchant failed to obtain valid authorization.
The next set of questions is based on the above answer, and is specific for each. This is a description of the reason for the type of claim.
Prerequisite API calls:
- /claim/intake/create
Note
This endpoint may return different data depending on the value of
profile-type. See Profile Type Differences for details.
Availability
Dispute API 3.0 is still under development. The information in this reference is subject to change as development proceeds and is not a guarantee of future functionality.