Customer profile information changed in the Customer Service Tool. Changed values are included in the event message.

If the customer address is changed via the Program API or Galileo-hosted cardholder website, the ADRC: addr_chg event is sent instead.

  • CodeCHPC
  • Event trigger — One or more of these fields change in the Customer Service Tool:
    • first name, middle name, last name
    • date of birth
    • addr1, addr2, addr3, addr4, addr5
    • city, state, zip
    • home_phone, mobile_phone, other_phone
    • email
  • Process — This process contains the event trigger:
    • Customer Service Tool


All fields are strings. Your field names may vary. Default fields are included in the default webhook template. See Default and optional fields for more information.

Field Default Description
addr1 X

Current first address line. Example: "564 Elm St."

addr2 X

Current second address line. Example: "Apt 41"

balance_id X

The balance ID, also called the galileo_account_number. Example: "20211"

city X

Current city. Example: "Eden Prairie"

country X

Current country code. Example: "840"

dob X

Account holder's date of birth. Format: MM/DD/YYYY Example: "03/16/1981"

email X

New email address. Example: "[email protected]"

fname X

Cardholder's first name. Example: "Mirela"

home_phone X

New home phone number. Example: "8015553234"

lname X

Cardholder's last name. Example: "Arroyo"

mname X

Cardholder's middle name. Example: "W"

mobile_phone X

New mobile phone number. Example: "8015553768"

msg_event_id X

Unique Galileo-generated identifier for this message. Example: "243693"


The four-letter code to identify this event. Example: "CHPC"

other_phone X

New other (secondary) phone number. Example: "8015553222"

pmt_ref_no X

Galileo 12-digit payment reference number (PRN) for the account. Example: "999101003022"

prod_id X

The product ID of the account. Example: "1701"

prog_id X

The program ID of the account. Example: "305"

state X

Current state abbreviation. Example: "MN"

timestamp X

Date-time when this event was created in Mountain Standard Time (GMT -0700). Format: YYYY-MM-DD hh:mm:ss MST Example: "2025-01-31 17:20:33 MST"

type X

The name of this event: "cardholder_info_changed"

zip X

New postal code. Example: "84101"


# cardholder_info_changed example:
  "addr1": "564 Elm St.",
  "addr2": "Apt 41",
  "balance_id": "20211",
  "city": "Eden Prairie",
  "country": "840",
  "dob": "03/16/1981",
  "email": "[email protected]",
  "fname": "Mirela",
  "home_phone": "8015553234",
  "lname": "Arroyo",
  "mname": "W",
  "mobile_phone": "8015553768",
  "msg_event_id": "243693",
  "msg_id": "CHPC",
  "other_phone": "8015553222",
  "pmt_ref_no": "999101003022",
  "prod_id": "1701",
  "prog_id": "305",
  "state": "MN",
  "timestamp": "2025-01-31 17:20:33 MST",
  "type": "cardholder_info_changed",
  "zip": "84101"