Customer profile information changed in the Customer Service Tool. Changed values are included in the event message.

If the customer address is changed via the Program API or Galileo-hosted cardholder website, the ADRC: addr_chg event is sent instead.

Code — CHPC
Event trigger — One or more of these fields change in the Customer Service Tool:
- first name, middle name, last name
- date of birth
- addr1, addr2, addr3, addr4, addr5
- city, state, zip
- home_phone, mobile_phone, other_phone
- email
Process — This process contains the event trigger:
- Customer Service Tool

Fields

All fields are strings. Your field names may vary.

Field	Required	Description
addr1	X	Current first address line. Example: `"564 Elm St."`
addr2	X	Current second address line. Example: `"Apt 41"`
balance_id	X	The balance ID, also called the `galileo_account_number`. Example: `"20211"`
city	X	Current city. Example: `"Eden Prairie"`
country	X	Current country code. Example: `"840"`
dob	X	Account holder's date of birth. Format: `MM/DD/YYYY` Example: `"03/16/1981"`
email	X	New email address. Example: `"[email protected]"`
fname	X	Cardholder's first name. Example: `"Mirela"`
home_phone	X	New home phone number. Example: `"8015553234"`
lname	X	Cardholder's last name. Example: `"Arroyo"`
mname	X	Cardholder's middle name. Example: `"W"`
mobile_phone	X	New mobile phone number. Example: `"8015553768"`
msg_event_id	X	Unique Galileo-generated identifier for this message. Example: `"243693"`
msg_id		The four-letter code to identify this event. Example: `"CHPC"`
other_phone	X	New other (secondary) phone number. Example: `"8015553222"`
pmt_ref_no	X	Galileo 12-digit payment reference number (PRN) for the account. Example: `"155101003022"`
prod_id	X	The product ID of the account. Example: `"1701"`
prog_id	X	The program ID of the account. Example: `"305"`
state	X	Current state abbreviation. Example: `"MN"`
timestamp	X	Date-time when this event was created in Mountain Standard Time (GMT -0700). Format: `YYYY-MM-DD hh:mm:ss MST` Example: `"2023-01-29 17:20:33 MST"`
type	X	The name of this event: `"cardholder_info_changed"`
zip	X	New postal code. Example: `"84101"`

Example

# cardholder_info_changed example:
{
  "addr1": "564 Elm St.",
  "addr2": "Apt 41",
  "balance_id": "20211",
  "city": "Eden Prairie",
  "country": "840",
  "dob": "03/16/1981",
  "email": "[email protected]",
  "fname": "Mirela",
  "home_phone": "8015553234",
  "lname": "Arroyo",
  "mname": "W",
  "mobile_phone": "8015553768",
  "msg_event_id": "243693",
  "msg_id": "CHPC",
  "other_phone": "8015553222",
  "pmt_ref_no": "155101003022",
  "prod_id": "1701",
  "prog_id": "305",
  "state": "MN",
  "timestamp": "2023-01-29 17:20:33 MST",
  "type": "cardholder_info_changed",
  "zip": "84101"
}