Customer profile information changed in the Customer Service Tool. Changed values are included in the event message.

If the customer address is changed via the Program API or Galileo-hosted cardholder website, the ADRC: addr_chg event is sent instead.

  • CodeCHPC
  • Event trigger — One or more of these fields change in the Customer Service Tool:
    • first name, middle name, last name
    • date of birth
    • addr1, addr2, addr3, addr4, addr5
    • city, state, zip
    • home_phone, mobile_phone, other_phone
    • email
  • Process — This process contains the event trigger:
    • Customer Service Tool


All fields are strings. Your field names may vary.

Field Required Description
addr1 X

Current first address line. Example: "564 Elm St."

addr2 X

Current second address line. Example: "Apt 41"

balance_id X

The balance ID, also called the galileo_account_number. Example: "20211"

city X

Current city. Example: "Eden Prairie"

country X

Current country code. Example: "840"

dob X

Account holder's date of birth. Format: MM/DD/YYYY Example: "03/16/1981"

email X

New email address. Example: "[email protected]"

fname X

Cardholder's first name. Example: "Mirela"

home_phone X

New home phone number. Example: "8015553234"

lname X

Cardholder's last name. Example: "Arroyo"

mname X

Cardholder's middle name. Example: "W"

mobile_phone X

New mobile phone number. Example: "8015553768"

msg_event_id X

Unique Galileo-generated identifier for this message. Example: "243693"


The four-letter code to identify this event. Example: "CHPC"

other_phone X

New other (secondary) phone number. Example: "8015553222"

pmt_ref_no X

Galileo 12-digit payment reference number (PRN) for the account. Example: "155101003022"

prod_id X

The product ID of the account. Example: "1701"

prog_id X

The program ID of the account. Example: "305"

state X

Current state abbreviation. Example: "MN"

timestamp X

Date-time when this event was created in Mountain Standard Time (GMT -0700). Format: YYYY-MM-DD hh:mm:ss MST Example: "2023-01-29 17:20:33 MST"

type X

The name of this event: "cardholder_info_changed"

zip X

New postal code. Example: "84101"


# cardholder_info_changed example:
  "addr1": "564 Elm St.",
  "addr2": "Apt 41",
  "balance_id": "20211",
  "city": "Eden Prairie",
  "country": "840",
  "dob": "03/16/1981",
  "email": "[email protected]",
  "fname": "Mirela",
  "home_phone": "8015553234",
  "lname": "Arroyo",
  "mname": "W",
  "mobile_phone": "8015553768",
  "msg_event_id": "243693",
  "msg_id": "CHPC",
  "other_phone": "8015553222",
  "pmt_ref_no": "155101003022",
  "prod_id": "1701",
  "prog_id": "305",
  "state": "MN",
  "timestamp": "2023-01-29 17:20:33 MST",
  "type": "cardholder_info_changed",
  "zip": "84101"