These are the possible values for status_reason in the BPSE: billpay_switch_event event message when status: failed.
| Reason | Description |
|---|---|
device-disconnected | The device used to start the task is no longer connected. |
payment-method-locked | The payment method selected is currently locked in the service provider's system. The user will need to try again after the lockout has ended. |
payment-method-not-supported | The payment method selected is not available to be used for the select service provider. Another payment method must be used. |
payment-switch-unsuccessful | The payment switch was unsuccessful, reason unknown. This user's payment method cannot be switched with this service provider at this time. |
subscription-inactive | The subscription selected is currently inactive. |
subscription-managed-by-partner-provider | The subscription selected is managed by a partner provider. The payment method must be updated via the partner provider's portal. |