note

A note was added to the specified account in the Customer Service Tool or by the Program API.

Fields

All fields are strings. Your field names may vary. Default fields are included in the default webhook template. See Default and optional fields for more information.

Field Default Description
balance_id

The balance ID, also called the galileo_account_number. Example: "20211"

date X

Effective date-time for the note. Format: YYYY-MM-DD hh:mm:ss Example: "2023-03-22 19:34:55"

msg_event_id

Unique Galileo-generated identifier for this message. Example: "243693"

msg_id

The four-letter code to identify this event. Example: "NOTE"

pmt_ref_no X

Galileo 12-digit payment reference number (PRN) for the account. Example: "155101003022"

prod_id

The product ID of the account. Example: "1701"

prog_id

The program ID of the account. Example: "305"

text X

Text of the note. Example: "Cardholder cancels dispute."

type X

The name of this event: "note"

user X

Name of the user who created the note. Example: "Jane Richards"

user_data

Populated according to your use case and needs by arrangement with Galileo.

Example

# note example:
{
  "balance_id": "20211",
  "date": "2023-03-22 19:34:55",
  "msg_event_id": "243693",
  "msg_id": "NOTE",
  "pmt_ref_no": "155101003022",
  "prod_id": "1701",
  "prog_id": "305",
  "text": "Cardholder cancels dispute.",
  "type": "note",
  "user": "Jane Richards"
}