A hold has been placed on all or part of the specified account. The available balance has changed. This event is triggered by holds that you create, ACH transactions, and automated processes, but not by holds created by card-network authorizations.

  • CodeCRHD
  • Event trigger — A hold is placed on the account.
  • Processes — These processes contain the event trigger:
    • Create Hold endpoint
    • ACH transaction
    • Customer Service Tool
    • Automated processes


All fields are strings. Your field names may vary.

Field Required Description
balance_id X

The balance ID, also called the galileo_account_number. Example: "20211"


Currency code for hold_amount. Example: "840"


Description for the hold. Example: "Manual hold"


Date-time when the hold will expire. Format: YYYY-MM-DD hh:mm:ss Example: "2023-12-02 14:10:17"


Amount of the hold. Example: "25.00"

hold_id X

Unique identifier for the hold. Example: "234567"


The table that hold_source_id comes from. Example: "pmt_info"


The transaction type (otype) of the hold. See the curated list of hold types for your program. Example: "OR"

open_to_buy X

The available balance to spend. Example: "500.00"

pmt_ref_no X

Galileo 12-digit payment reference number (PRN) for the account. Example: "155101003022"

prod_id X

The product ID of the account. Example: "1701"

prog_id X

The program ID of the account. Example: "305"

timestamp X

Date-time when this event was created in Mountain Standard Time (GMT -0700). Format: YYYY-MM-DD hh:mm:ss MST Example: "2023-01-29 17:20:33 MST"

type X

The name of this event: "create_hold"


# create_hold example:
  "balance_id": "20211",
  "currency": "840",
  "description": "Manual hold",
  "expiry_dt": "2023-12-02 14:10:17",
  "hold_amount": "25.00",
  "hold_id": "234567",
  "hold_source": "pmt_info",
  "hold_type": "OR",
  "open_to_buy": "500.00",
  "pmt_ref_no": "155101003022",
  "prod_id": "1701",
  "prog_id": "305",
  "timestamp": "2023-01-29 17:20:33 MST",
  "type": "create_hold"