A hold has been placed on all or part of the specified account. The available balance has changed. This event is triggered by holds that you create, ACH transactions, and automated processes, but not by holds created by card-network authorizations.

Code — CRHD
Event trigger — A hold is placed on the account.
Processes — These processes contain the event trigger:
- Create Hold endpoint
- ACH transaction
- Customer Service Tool
- Automated processes

Fields

All fields are strings. Your field names may vary. Default fields are included in the default webhook template. See Default and optional fields for more information.

Field	Default	Description
avail_cash		For debit accounts, the `open_to_buy` plus available overdraft. Example: `"143.11"`
avail_credit		For credit accounts, the available credit limit to spend. Example: `"432.00"`
balance_id	X	The balance ID, also called the `galileo_account_number`. Example: `"20211"`
ch_group_id		Corporate Hierarchy group identifier. Example: `"2544"`
credit_balance		For credit accounts, the total amount of unpaid purchases and advances. Example: `"325.00"`
currency		Currency code for `hold_amount`. Example: `"840"`
description		Description for the hold. Example: `"Manual hold"`
expiry_dt		Date-time when the hold will expire. Format: `YYYY-MM-DD hh:mm:ss` Example: `"2025-12-02 14:10:17"`
hold_amount		Amount of the hold. Example: `"25.00"`
hold_id	X	Unique identifier for the hold. Example: `"234567"`
hold_source		The table that `hold_source_id` comes from. Example: `"pmt_info"`
hold_type		The transaction type (otype) of the hold. See the curated list of hold types for your program. Example: `"OR"`
msg_event_id		Unique Galileo-generated identifier for this message. Example: `"243693"`
msg_id		The four-letter code to identify this event. Example: `"CRHD"`
open_to_buy	X	The available balance to spend. Example: `"500.00"`
pmt_ref_no	X	Galileo 12-digit payment reference number (PRN) for the account. Example: `"999101003022"`
prod_id	X	The product ID of the account. Example: `"1701"`
prog_id	X	The program ID of the account. Example: `"305"`
timestamp	X	Date-time when this event was created in Mountain Standard Time (GMT -0700). Format: `YYYY-MM-DD hh:mm:ss MST` Example: `"2025-01-31 17:20:33 MST"`
type	X	The name of this event: `"create_hold"`

Example

# create_hold example:
{
  "avail_cash": "143.11",
  "avail_credit": "432.00",
  "balance_id": "20211",
  "credit_balance": "325.00",
  "currency": "840",
  "description": "Manual hold",
  "expiry_dt": "2025-12-02 14:10:17",
  "hold_amount": "25.00",
  "hold_id": "234567",
  "hold_source": "pmt_info",
  "hold_type": "OR",
  "msg_event_id": "243693",
  "msg_id": "CRHD",
  "open_to_buy": "500.00",
  "pmt_ref_no": "999101003022",
  "prod_id": "1701",
  "prog_id": "305",
  "timestamp": "2025-01-31 17:20:33 MST",
  "type": "create_hold"
}