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Dispute Resolution

This page contains the dispute-resolution values for RESOLUTION in the Reg E RDF and the dispute_resolution field in these events:

ValueDescription
MERCHANT_CREDITThe merchant sent credit to the account holder's account. If provisional credit was awarded, it should be withdrawn.
CUSTOMER_LOSSThe dispute was not resolved in the account holder's favor. If provisional credit was awarded, it should be withdrawn.
CHARGEBACKThe dispute was settled in the account holder's favor. If provisional credit was awarded, it should be made permanent.
PRTL_CHARGEBACKPart of the dispute was settled in the account holder's favor. If provisional credit was awarded, the partial amount should be made permanent and the remainder should be withdrawn.
WRITE_OFFThe amount is awarded to the account holder and the issuer writes off the amount, usually because the amount is below the de minimis.
CH_CANCELEDThe account holder canceled the dispute. If provisional credit was awarded, it should be withdrawn.

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