This page contains the dispute-resolution values for RESOLUTION in the Reg E RDF and the dispute_resolution field in these events:
The Provisional credit action column indicates what to do with provisional credit that was granted prior to the resolution.
| Value | Description | Provisional credit action |
|---|---|---|
MERCHANT_CREDIT | The merchant sent credit to the account holder's account. | Withdraw |
CUSTOMER_LOSS | The dispute was not resolved in the account holder's favor. | Withdraw |
CHARGEBACK | The dispute was settled in the account holder's favor. | Make permanent |
PRTL_CHARGEBACK | Part of the dispute was settled in the account holder's favor. | Make partial permanent; withdraw remainder |
WRITE_OFF | The amount is awarded to the account holder and the issuer writes off the amount, usually because the amount is below the de minimis. | n/a |
CH_CANCELED | The account holder canceled the dispute. | Withdraw |