An account changed from one product to another.

Code — PSWC
Event trigger — The prod_id for the account changed.
Processes — These processes contain the event trigger:
- Program API endpoints:
  - Set Account Feature with featureType: 3
  - Switch Product endpoint
- Customer Service Tool
- Galileo-hosted cardholder websitee

Fields

All fields are strings. Your field names may vary. Default fields are included in the default webhook template. See Default and optional fields for more information.

Field	Default	Description
balance_id	X	The balance ID, also called the `galileo_account_number`. Example: `"20211"`
ch_group_id		Corporate Hierarchy group identifier. Example: `"2544"`
msg_event_id	X	Unique Galileo-generated identifier for this message. Example: `"243693"`
msg_id		The four-letter code to identify this event. Example: `"PSWC"`
old_prod_id	X	The old/original product ID of the account, before the switch. Example: `"1234"`
pmt_ref_no	X	Galileo 12-digit payment reference number (PRN) for the account. Example: `"999101003022"`
prod_id	X	New product ID. Example: `"4455"`
prog_id	X	The program ID of the account. Example: `"305"`
timestamp	X	Date-time when this event was created in Mountain Standard Time (GMT -0700). Format: `YYYY-MM-DD hh:mm:ss MST` Example: `"2025-01-31 17:20:33 MST"`
type	X	The name of this event: `"product_switched"`

Example

# product_switched example:
{
  "balance_id": "20211",
  "msg_event_id": "243693",
  "msg_id": "PSWC",
  "old_prod_id": "1234",
  "pmt_ref_no": "999101003022",
  "prod_id": "4455",
  "prog_id": "305",
  "timestamp": "2025-01-31 17:20:33 MST",
  "type": "prod_switch"
}