Other ACH Controls

This section describes other Galileo APIs to monitor and approve ACH transactions, as well as CSTCST - Customer Service Tool. Software that the Galileo customer service team uses, which is also available to providers, to view customers and their accounts. controls for ACH accounts and transactions.

Events API webhooks for ACH

Depending on product configuration, ACH events may trigger when an ACH transaction fails. Different events are triggered depending on the direction of the transaction and whether it debits or credits the receiver’s account.

See Transaction Events Index for more information on these events.

DirectionEventTriggerNext step
IncomingACHC: ach_credit_failAn incoming ACH credit request fails.

Set the FACHA parameter to enable this event.
You or Galileo initiate an ACH return.
IncomingACHR: ach_debit_failAn incoming ACH debit request fails.

Set the FACHA parameter to enable this event.
You or Galileo initiate an ACH return.
OutgoingFACH: ach_credit_returnAn outgoing ACH debit is returned by the external receiver.If funds have been transferred, Galileo adjusts the funds out of your customer’s account and transfers them to the external bank.
OutgoingACRT: ach_returnAn outgoing ACH transaction (debit or credit) is returned by the external receiver.

Set the NTSAA parameter to enable this event.
If funds have been transferred, Galileo adjusts the funds in your customer’s account and, if necessary, transfers funds to the external receiver.
Incoming
Outgoing
BADJ: adjAn ACH transaction debits funds from the cardholder account.None
Incoming
Outgoing
BPMT: pmtAn ACH transaction credits funds to the cardholder account.None

External Trans API for ACH

You can choose to approve or deny incoming ACH debit requests via the External Trans API ACH Debit Webhook. When you reject an incoming debit request, an ACH return is initiated. If you do not respond to an incoming debit request, additional requests will be sent until you respond or the maximum number of attempts has been reached. In the latter case, an ACH return will be initiated.

When a transaction requires approval, it is posted in the CSTCST - Customer Service Tool. Software that the Galileo customer service team uses, which is also available to providers, to view customers and their accounts. on the ACH Returns page (System Administration > Other Tools > ACH Returns). During product setup, the ACDBX parameter must be set to approve or deny ACH returns via External Trans API.

Using the CST for ACH

The CSTCST - Customer Service Tool. Software that the Galileo customer service team uses, which is also available to providers, to view customers and their accounts. has tools to help you manage ACH accounts, transactions, and returns. This section describes ACH controls in the CST Account tab and the System Administration tab.

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Note

Some controls may not be available for all users, depending on your administrator’s Roles and Rights settings.

Account controls

In the CST Account tab, you can manage ACH accounts linked to a customer’s account, view ACH transactions and returns, and manage automated ACH handling. This table describes ACH controls in the CST Account tab.

CST controlLocationDescription
ACH AccountsAccount > ACH InfoAdd, modify, and delete ACH accounts linked to this account.
ACH LoadsAccount > ACH InfoView ACH accounts, create an outgoing ACH transaction, and schedule a recurring ACH transaction.
ACH HistoryAccount > ACH InfoView the history of outgoing ACH requests for the account, including queued, posted, and returned transactions.
ACH Debit HistoryAccount > ACH InfoView the history of incoming ACH debit or credit requests for the account, including posted and returned transactions.
ACH Automation MatchesAccount > ACH InfoView ACH transactions that match settings for automated handling and update how a matching transaction is handled in the future.
Payment HistoryAccount > Account InfoView the payment history for an account, including ACH transactions.

System Administration controls

CST controlLocationDescription
Payment Posts & ReturnsSystem Administration > Other ToolsReview incoming ACH transactions and decide how to handle future ACH transactions with matching program settings.
ACH ReturnsSystem Administration > Other ToolsQueue for ACH transactions in status: i (manual review).
ACH Debit Block ReviewSystem Administration > Other ToolsView partial matches for ACH stop payment orders. See ACH stop payment orders for more information.

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