Home | Daily | Dashboards are a quick way to glance at a lot of information around one or two key performance indicators, which shows data for a 6 or 12 month period. Data is available at daily, weekly, and monthly intervals. |
Big Picture | Daily | Get a 30,000 foot view of your programs in a single report. It highlights all the important metrics and trends over a 12 month period, so it’s easy to identify top performing products. Data is available at daily, weekly, and monthly intervals. |
Balance | Monthly | Shows the total balance amounts (Total Negative Balance, Total Positive Balance, Accounts with Positive Balance, etc) for accounts in various statuses, and sorted by various programs, products, and product types. |
Fraud Authorization Velocity | Daily | The goal is to be able to perform velocity analysis at both individual and cumulative transaction level (large single transactions and smaller frequent transactions totaling to larger total amounts). View up to 20 records, or click the Export link to download the entire dataset in Excel. Data is available at daily, weekly, and monthly intervals. |
KPI Strategic | Monthly | View several important key performance indicators (KPIs) for your portfolio within a selected month range. Click the Export link to download KPI data into Excel. |
KPI Operations | Daily | Shows various key metrics for the business within the selected date range and has full historical data refreshed once a day. Data is available at daily, weekly, and monthly intervals. |
Timeline | Daily | Provides a quick overview of portfolio performance over a period of time. Performance is displayed for each individual year and compared with the prior year. Data is available at daily, weekly, and monthly intervals. |
Fraud Cash In Cash Out | Daily | Review accounts that are relatively new (active months) and are withdrawing money within 1-7 days of loading it to help identify potentially fraudulent accounts. Data is available at daily, weekly, and monthly intervals. |
Negative Balance Aging | Daily | Review cardholder accounts with a negative balance for risk analysis, collections, and charge off purposes. Click the Export link to download the entire dataset into Excel. Data is available at daily, weekly, and monthly intervals. |
Fraud - Foreign Transactions | Daily | Displays all successful foreign transactions during a selected time period. Click the Export link to download the entire dataset into Excel. Data is available at daily, weekly, and monthly intervals. |
Milestone | Daily | Provides a quick preview of all the major achievements during the history of your program. Data is available at daily, weekly, and monthly intervals. |
Fraud Load Velocity | Daily | Perform velocity analysis at both individual, and cumulative load level. View 10 records at a time, or click Export to download the entire dataset in Excel. |
Client Scorecard | Daily | Monthly scorecard that provides some important KPI's related to Call Center Statistics and Disputes. Data is available at daily, weekly, and monthly intervals. |
ACH Reports | Daily | Shows the summary of ACHs for the selected program(s) by status. Data is available at daily, weekly, and monthly intervals. |
Dispute Summary | Daily | Shows the total amount and number of transactions for three dispute types: Chargebacks, 2nd Presentments, Arbitration & Pre-Arbitration, for the selected time period and programs. Data is available at daily, weekly, and monthly intervals. |
Visa Loads | Daily | Shows a summary of Visa lad payments over the selected date range grouped by date, and how many of the total posted Visa leads were force posted. Data is available at daily, weekly, and monthly intervals. |
Fraud Lost/Stolen | Daily | Displays all transactions received for cards that have been marked lost/stolen. Data is available at daily, weekly, and monthly intervals. |
Active Accounts | Daily | Current active account trend, counts, percentage acquired within a date range, products with highest active accounts. Data is available at daily, weekly, and monthly intervals. |
ACH Real-Time | Daily | Shows details of the ACHs received for the selected file dates. Data is available at daily, weekly, and monthly intervals. |
IVR Events Overview | Daily | Shows only the cardholders that successfully entered their account credentials. Data is available at daily, weekly, and monthly intervals. |
Web Usage | Daily | Shows the web usage summary for the selected week, including the number of cardholders that logged in to the website in the last 7, 14, or 30 days from the selected week's end date. Data is available at daily, weekly, and monthly intervals. |
Pending Load | Daily | Provides a summary of pending payments in the system, including the pending portion of split payments and any incoming ACH payments that are pending due to a future date. Data is available at daily, weekly, and monthly intervals. |
Call Reason | Daily | Top reasons why customers are calling. Identify operational issues with specific products. Isolate training opportunities and solve operational bottlenecks. Data is available at daily, weekly, and monthly intervals. |
Cards Sold | Daily | Shows cards sold by month and product, and the percentage of cards that have reloads, that are still active, and that have been personalized. Data is available at daily, weekly, and monthly intervals. |
Customer Lifetime Value | Daily | This report helps answer the following questions: How much revenue do you make per customer over the lifetime of the account? Which products are the most profitable? How much revenue do they generate per account each month? Data is available at daily, weekly, and monthly intervals. |
Split Load | Daily | Provides a summary of payments that have been split due to load velocity limits. If the load amount is higher than a certain limit, it is split into smaller amounts and posted over a period of time. The report shows what portion of such split payments is still pending and what portion has posted. Data is available at daily, weekly, and monthly intervals. |
Spend Analysis | Daily | Provides high-level and detailed insight into cardholder spending behavior. There are four reports available to export in this module: Transactions by Category, Transactions by Geographic Location, Cardholder by Transaction Category, and Cardholders by Merchant. Data is updated at the beginning of each month. |
Customer Service | Daily | View call center metrics for yesterday and a 7 day or 30 day period. Metrics include the total calls, speed of answer, and call duration. Data is available at daily, weekly, and monthly intervals. |
Histograms | Monthly | Provides insight into how long it takes for cardholders to activate, fund, or direct deposit during a selected time period and product/program. |
Fee Reversal Summary | Daily | Shows a summary of all fee reversals for the selected date range and programs/products. Data is available at daily, weekly, and monthly intervals. |
Fraud Case Manager Dashboard | Daily | Provides a glance of: Number of New Cases Created, Number of Cases Closed, and Number of Cases Closed by Users. Data is available at daily, weekly, and monthly intervals. |
Fraud Case Manager | Daily | Used by the manager to assign cases to their team to complete. Each case is an account that violated the compliance criteria specified by the bank or the client. Data is available at daily, weekly, and monthly intervals. |
Bank ACH Summary | Monthly | Shows three different ACH summary reports for a given file date. The Schedule tab shows a summary of all the ACHs received for the bank partner, the Processed tab shows a summary of all processed ACHs, (along with their processed date), and the Pre/Post tab shows a summary of all ACHs that posted before or after the post date in the file. Click the Export link to download the complete dataset to Excel. Data is available at daily, weekly, and monthly intervals. |
Bank ACH Schedule Detail | Monthly | Shows the posted date, scheduled post date, ACH amount, and type for each of the ACHs received. Click the Export link to download the complete dataset to Excel. |
Bank Activity | Daily | Shows money movement activity for banks, including the transaction time, description, and amount of the transaction. Click the Export link to download the complete dataset to Excel. Data is available at daily, weekly, and monthly intervals. |
Bank ACH Posted Detail | Monthly | Shows the details of the ACH credits and debits received for the selected date. Click the Export link to download the complete dataset to Excel. |
Spend Analysis Transactions by Category/ Merchant | Monthly | Provides insight into the spending distribution for a set of programs. It shows the distribution of spending by mcc category and sub-category, as well as the top 10 merchants with the maximum number of transactions. The displayed data is for the last 12 calendar months for the selected programs. |
Spend Analysis - Transactions by Geographical Location | Monthly | Gives an overview of total spending based on state and city, including the top 20 states and cities based on the total number/amount of transactions. Click on a state to view data for the cities in that state. The displayed data is for the last 12 calendar months for the selected programs. |
Spend Analysis - Cardholder by Transaction Category | Monthly | Gives an overview of customer spending based on transaction category and sub-category, including the top 10 transaction categories and sub- categories (based on the number of distinct customers that transacted in each category or sub-category). Click on a category to view data for all sub-categories in the list. The displayed data is for the last 3 calendar months for the selected programs. Click the Export link to download the full list of customers to Excel. |
Spend Analysis Cardholder by Merchant | Monthly | Gives an overview of customer spending based on merchants, including the top 20 merchants (based on the number of distinct customers that transacted at each merchant). Click on a merchant’s Number of Accounts value to view a sample of the customers that transacted. The displayed data is for the last 3 calendar months for the selected programs. Click the Export link to download the full list of customers to Excel. |
Product Information | Daily | Lists the product IDs along with their short descriptions for the selected programs. Data is available at daily, weekly, and monthly intervals. |
Calls Answered | Daily | Provides a summary of answered calls for the selected date range and program/product list. Answered calls are grouped into buckets based on the amount of time the calls sat in the call queue before being answered. Data is available at daily, weekly, and monthly intervals. |
Call Statistics | Daily | Gives a summary of call counts and other important metrics for the selected date range. Data is available at daily, weekly, and monthly intervals. |
Calls Abandoned | Daily | Provides a summary of abandoned calls for the selected date range and program/product list. The calls are grouped into buckets based on the amount of time the calls sat in the call queue before being abandoned. Data is available at daily, weekly, and monthly intervals. |
ACH Transfer (1Debit) | Daily | ACH Debit item report used as a reconciliation report. Data is available at daily, weekly, and monthly intervals. |
IVR | Daily | View the IVR call totals, including the transfer rate, hangup rate, abandon rate, and average speed of answer for a 7, 14, or 30 day period, and compare these metrics across products. Data is available at daily, weekly, and monthly intervals. |
Savings Interest | Monthly | Shows interest accrued on savings accounts for the selected month, interest accrued in the current quarter, interest amount paid in the prior quarter, and the interest rate. Shows data at summary level for the month and also at individual balance level. |
Custom Card Image | Daily | Shows all of the custom card image requests by card holders and the status of each request. Select a date range to view the card image requests during that time period. Data is available at daily, weekly, and monthly intervals. |
Monthly Performance | Daily | Shows the performance of the most important KPIs and comparison across the top 10 products. Data is available at daily, weekly, and monthly intervals. |
Revenue | Daily | Shows the total revenue generated by products during the past 12 months. View revenue by fee type, revenue from customers acquired during different years, and revenue by customer segment. Data is available at daily, weekly, and monthly intervals. |