Account Closure Reasons
The table below contains the values for the closureReason request parameter of the Modify Status endpoint . These are also valid values for featureValue of the Set Account Feature endpoint when featureType: 34. Use this feature type to update the closure reason after an account has already been closed.
These values are also returned by the ACST: account_status_change event, and they are contained in fet_id: 76, which is reported to credit bureaus.
Only lowercase values are accepted. Any other values will return an error.
| Closure reason | Description |
|---|---|
chargeoff | Unpaid, closed by issuer, and charged off |
collection | Unpaid and closed by issuer |
deleted_fraud | Account takeover fraud, closed by issuer |
inactivity | Paid and closed by issuer due to inactivity |
paid_user | Paid and closed at the customer's request |
paid_chargeoff | Paid, closed by issuer, and charged off |
paid_collection | Paid and closed by issuer |
deleted_no_fraud | For credit reporting purposes. Corrected or deleted information due to an error, not because of fraud. |
deceased | Cardholder deceased, closed by issuer |
external_application_fraud_first_party_synthetic_id | Closed when a fraud investigation finds that a customer provided fabricated identity/information |
external_application_fraud_first_party_income_misrepresentation | Closed when a fraud investigation finds that a customer provided fabricated or altered income documentation/information |
external_application_fraud_first_party_employment_misrepresentation | Closed by issuer due to fabricated or altered employment document/information |
external_application_fraud_first_party_other_misrepresentation | Closed by issuer due to other fabricated or altered documentation/information provided by customer |
external_credit_fraud_first_party_loan_stacking | Closed when a fraud investigation finds that a customer intentionally took out multiple loans from different lenders in a short period of time without proper disclosure to the lender |
external_credit_fraud_first_party_forced_post_transaction | Closed when a fraud investigation finds that a file-based settlement exceeded approved authorization temporary hold amounts |
external_credit_fraud_first_party_bustout | Closed when a fraud investigation finds that a credit customer behavior shifted from a normal usage pattern and repayment history to maxing credit limit with no intention of repayment |
external_credit_fraud_first_party_other | Closed when a fraud investigation finds other credit scam-related schemes |
external_mule_fraud_first_party_unwitting_mule | Closed when a customer is investigated and believed to be unaware of their participation in an organized criminal scheme |
external_mule_fraud_first_party_witting_mule | Closed when a customer is investigated and believed to be aware of their participation of an organized criminal scheme |
external_profile_level_application_fraud_third_party_id_theft_existing_member | Closed due to stolen identity that was leveraged by fraudsters to gain further access |
external_profile_level_application_fraud_third_party_id_theft_unknown_entity | Closed due to an unknown identity being stolen and leveraged by fraudsters to gain further access |
external_account_takeover_fraud_third_party_social_engineering_phishing | Closed when a fraud investigation finds that a fraudster gained access to an account by gathering information through social-engineering tactics |
external_account_takeover_fraud_third_party_compromised_credentials | Closed when a fraud investigation finds that a fraudster gained access to a customer account as a result of compromised credentials |
external_account_takeover_fraud_third_party_sim_swap | Closed when a fraud investigation finds that a fraudster gained access to a cardholder’s account by transferring a victim’s phone number to their own SIM card, thereby taking ownership of their phone number and allowing them to bypass multi-factor authentication |
external_account_takeover_fraud_third_party_password_profile_recovery_exploits | Closed when a fraud investigation finds that a fraudster gained access to an account via the password reset/recovery process |
external_account_takeover_fraud_third_party_other_account_takeover | Closed when a fraud investigation finds that a fraudster gained access to an account as a result of other account-takeover schemes |
external_account_unauthorized_transaction_third_party_family_friendly_fraud | Closed when a fraud investigation finds that unauthorized transactions on an account were carried out by a family member or friend of the account holder |
external_account_unauthorized_transaction_third_party_elder_abuse_financial_exploitation | Closed when a fraud investigation finds that unauthorized transactions were carried out on the account of an elderly (60 years or older) account holder |
external_account_unauthorized_transaction_third_party_unemployment_benefit_fraud | Closed when a fraud investigation finds that a fraudster used compromised account numbers to conduct authorized transactions |
external_account_unauthorized_transaction_third_party_compromised_account_number | Closed when a fraud investigation finds that a fraudster used compromised external account numbers to make unauthorized transactions |
external_account_unauthorized_transaction_third_party_other | Closed when a fraud investigation finds unauthorized transactions on an account that do not fall into any other authorized transaction fraud schemes |
external_account_unauthorized_transaction_third_party_compromised_card_number | Closed when a fraud investigation finds that a fraudster used compromised card credentials to make unauthorized transactions |
external_account_unauthorized_transaction_third_party_lost_stolen | Closed when a fraud investigation finds that a cardholder’s card was lost or stolen and used without their permission |
external_account_authorized_transaction_third_party_scam_charity | Closed when a fraud investigation finds that a fraudster solicited funds under the ruse of a charity donation |
external_account_authorized_transaction_third_party_scam_investment | Closed when a fraud investigation finds that a fraudster tricked the victim into investing money, related to a fake investment opportunity or the fraudster lied about a real-estate opportunity |
external_account_authorized_transaction_third_party_scam_goods_services | Closed when a fraud investigation finds that a fraudster tricked victim into purchasing goods or services that were not delivered (e.g. lawn service) |
external_account_authorized_transaction_third_party_scam_jobs | Closed when a fraud investigation finds that a fraudster promised employment that did not exist or requested a customer to pay up-front for costs (e.g. equipment, laptop) |
external_account_authorized_transaction_third_party_scam_property_real_estate | Closed when a fraud investigation finds that a fraudster offered to sell or rent property or real estate that they do not own or that does not exist (e.g. fake rental properties) |
external_account_authorized_transaction_third_party_scam_romance | Closed when a fraud investigation finds that a fraudster requested money for any purpose under the guise of a fake romantic relationship (e.g. plane ticket or travel costs) |
external_account_authorized_transaction_third_party_scam_known_family_friend | Closed when a fraud investigation finds that a fraudster requested money for any purpose under the guise of being a well-known friend or family member (e.g. pretending to be the victim’s child) |
external_account_authorized_transaction_third_party_scam_other | Closed when a fraud investigation finds that an account holder fell victim to another account-takeover scheme |
internal_asset_misappropriation_fraud | Closed when a fraud investigation finds that an internal actor stole customer assets |
internal_theft_fraud_access_abuse | Closed when a fraud investigation finds that an internal actor abused their access to internal systems |
internal_member_information_abuse_theft | Closed when a fraud investigation finds that an internal actor stole customer information for personal or financial gain |
internal_insider_insider_collusion | Closed when a fraud investigation finds that two or more internal actors worked together to defraud a customer |
internal_insider_outsider_collusion | Closed when a fraud investigation finds that at least one internal and one external actor worked together to defraud a customer |