This guide explains how to manage disputes after they have passed through the entire intake flow, as described in Creating a Dispute. The Submit Case endpoint must have been called for a case before you can manage it with the processes in this guide.
To view all cases for a cardholder, call Get Case List with these parameters:
daysToLookBack— Leave this blank to return all cases or input an integer to specify the number of days in the past to retrieve cases.
- Pass only one of the following:
accountNo— PRN, PAN, or CAD of the account
caseId— Retrieve a particular case
customerId— ID of the customer
To view all of the transactions that are included in an existing case, call Get Transactions List with the
caseId. The endpoint returns:
- Transaction amount
- Disputed amount
- Post date
- Current stage of the investigation
- Last commit date
To add an attachment to an existing case, first convert the document into a base-64 encoded string and then call Add Attachments to add it to the case. You can use this endpoint to attach multiple documents with one call.
Updated 10 days ago