Managing Disputes

This guide explains how to manage disputes after they have passed through the entire intake flow, as described in Creating a Dispute. The Submit Case endpoint must have been called for a case before you can manage it with the processes in this guide.

View cases

To view all cases for a cardholder, call Get Case List with these parameters:

  • daysToLookBack — Leave this blank to return all cases or input an integer to specify the number of days in the past to retrieve cases.
  • Pass only one of the following:
    • accountNo — PRN, PAN, or CAD of the account
    • caseId — Retrieve a particular case
    • customerId — ID of the customer

View the transactions in a case

To view all of the transactions that are included in an existing case, call Get Transactions List with the caseId. The endpoint returns:

  • Transaction amount
  • Disputed amount
  • Description
  • Post date
  • Current stage of the investigation
  • Last commit date

Add attachments

To add an attachment to an existing case, first convert the document into a base-64 encoded string and then call Add Attachments to add it to the case. You can use this endpoint to attach multiple documents with one call.